Planning a website redevelopment
While preparing to rebuild its existing website, WHSC wanted help to create an RFP for design and development. But first, they wanted to capture requirements, identify specific functionality desired and other information needed to conform to government procurement standards.
WHSC has been delivering occupational health and safety training for 30 years including Labour Education Programs and Workplace Training Programs for Certification training. These are delivered through scheduled training across Ontario with the option of onsite training for the majority of employer clients. Primarily, the website serves the needs of three main user groups: employer representatives and health and safety activists representing workers, as well as program instructors. We captured a bricks and clicks business model for WHSC service development and delivery, as part of our research. Senior management meetings served to review needs, issues and opportunities, collectively agree on priorities, and address some of the gaps. We recommended a site architecture to support the needs of the primary user groups and the associated public and member areas. Despite a somewhat modest budget for the needs, the resulting RFP helped raise vendor confidence in the client’s readiness for this project and drew considerable interest.
Getting started on a new website can be overwhelming. But NetPotential made the job so much easier. They helped our organization pull together a concrete web strategy and RFP, complete with target audiences, objectives, site navigation, functionality, content mapping and measurables. We learned so much from the process. Better yet, we were able to attract quality vendors and easily compare their bids because we knew what we wanted. With NetPotential’s help the development of our new website is progressing as it should. ~ Loretta Michaud, Director, Information Services, WHSC
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